Privacy Policy Page

Last Updated: 01.06.2026

At GoCart BD, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, mobile application, or services.

By accessing or using GoCart BD, you agree to the practices described in this Privacy Policy.

Scope & Purpose

This Privacy Policy applies to all visitors, customers, and registered users of GoCart BD.

We collect and use personal information to:

• Process and deliver orders
• Provide customer support
• Improve website functionality and user experience
• Send updates, promotions, and service notifications
• Prevent fraud and ensure security
• Comply with applicable laws of Bangladesh

Information We Collect

A. Information You Provide

When using GoCart BD, we may collect:

Personal Information

·       Full name

·       Mobile number

·       Email address

·       Billing and shipping address

Account Information

·       Username

·       Password

·       Account preferences

Payment Information

·       Mobile banking details

·       Debit/Credit card information

·       Online transaction details

·       Payments are securely processed through trusted third-party payment gateways.

Customer Communication

·       Customer support messages

·       Feedback and reviews

·       Contact form submissions

B. Information Collected Automatically

When you browse our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Website usage activity
• Pages visited and browsing behavior

C. Information from Third Parties

• We may receive limited information from:
• Payment service providers
• Delivery and logistics partners
• Analytics and marketing platforms
• This information helps us improve our services and confirm transactions.

How We Use Your Information

• Your information may be used for:

Order Management

• Confirming orders
• Processing payments
• Delivering products

Customer Service

• Responding to inquiries
• Resolving complaints
• Providing support

Marketing & Promotions

• Sending offers and updates
• Promotional campaigns
• Personalized recommendations
• You may unsubscribe from marketing communications anytime.

Website Improvement

• Enhancing security
• Improving website performance
• Analyzing customer behavior

Legal & Security Purposes

• Fraud prevention
• Compliance with Bangladeshi laws
• Responding to lawful requests

Information Sharing & Disclosure

GoCart BD does not sell or rent customer information to unauthorized third parties.

• We may share information only with trusted service providers such as:
• Delivery partners
• Payment gateways
• IT and hosting providers
• Analytics and customer support services
• Government or law enforcement authorities when legally required
• All service providers are required to maintain data confidentiality.

Data Retention

We retain personal information only for as long as necessary to:

• Complete transactions
• Provide services
• Meet legal obligations
• Resolve disputes
• After the retention period, data is securely deleted or anonymized.
• Customers may request account deletion by contacting our support team.

Cookies & Tracking Technologies

• GoCart BD uses cookies and similar technologies to:
• Remember login information
• Improve browsing experience
• Analyze website traffic
• Personalize content and offers
• Customers may disable cookies through browser settings, although some website features may not function properly.
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Data Security

• We implement industry-standard security measures, including:
• SSL encryption
• Secure payment gateways
• Restricted data access
• Regular security monitoring
• While we strive to protect user information, no online system can guarantee 100% security.

Your Rights

• Under applicable laws of Bangladesh, users may have the right to:

• Access personal information
• Correct inaccurate data
• Request deletion of data
• Withdraw marketing consent
• Request information about data usage

To exercise your rights, please contact us using the details below.

Children’s Privacy

• GoCart BD services are intended for users aged 18 years or older.
• We do not knowingly collect personal information from minors. If such information is identified, it will be removed promptly

Contact Us

• For questions, complaints, or privacy-related requests, please contact:

·        ? Email: [email protected]
? Phone: 01788992233
? Address: Orchid Plaza, Level#4,Plot#2,Road#28( Old),

·        15( New),Dhanmondi, Dhaka-1209

·        Email # [email protected]

Changes to This Privacy Policy

GoCart BD reserves the right to update or modify this Privacy Policy at any time.

Changes become effective immediately after publication on the website. Customers are encouraged to review this page periodically.

Legal Compliance

This Privacy Policy is prepared in accordance with applicable laws and guidelines of Bangladesh, including:

• Digital Security Act, 2018
• Consumer Rights Protection Act, 2009
• ICT Act, 2006
• Bangladesh e-Commerce Guidelines, 2021