Term Conditions Page

(Last Updated: 01.6.2026)

Welcome to GoCart BD (“Website”), operated by GoCart BD Limited (“we,” “our,” or “us”). By accessing or using our website, mobile application, or services, you agree to comply with and be bound by the following Terms & Conditions.

If you do not agree with any part of these Terms, please do not use our services.

Definitions

Customer / User / You

Any individual or entity accessing, browsing, or purchasing from GoCart BD.

Products

All products, goods, and services available on GoCart BD, including electronics, fashion, groceries, lifestyle products, and other marketplace items.

Website

The official website, mobile website, mobile application, or any affiliated platform operated by GoCart BD.

Order

A purchase request placed by a customer through the website or application.

Eligibility

By using this website, you confirm that:

• You are at least 18 years old
• You are legally capable of entering into binding agreements under the laws of Bangladesh

Account Registration

• Customers may need to create an account to place orders.
• You are responsible for maintaining the confidentiality of your login credentials.
• GoCart BD reserves the right to suspend or terminate accounts involved in suspicious, fraudulent, or unlawful activities.

Product Information

We strive to ensure that all product descriptions, images, specifications, and prices are accurate.

However:

• Product packaging may vary
• Color differences may occur due to display settings
• Minor errors or inaccuracies may occasionally happen

GoCart BD reserves the right to update or correct product information without prior notice.

Pricing & Payment

• All prices are listed in Bangladeshi Taka (BDT)
• Prices may include applicable VAT where required
• We accept:
• Online payments
• Mobile banking payments
• Debit/Credit Cards
• Cash on Delivery (COD) where available

GoCart BD reserves the right to cancel orders if payment verification fails or fraudulent activity is suspected.

Order Confirmation & Cancellation

• Customers will receive an order confirmation after placing an order.
• Orders are considered confirmed after successful payment verification or dispatch confirmation for COD orders.
• GoCart BD may cancel orders due to:
• Product unavailability
• Pricing errors
• Technical issues
• Fraud detection

Customers may request cancellation before the order is shipped.

Delivery Policy

• We deliver products across Bangladesh.
• Delivery timelines may vary depending on location, courier availability, weather, and operational conditions.
• Estimated delivery dates are approximate and not guaranteed.
• Customers must provide accurate delivery details.
• GoCart BD will not be responsible for failed deliveries caused by incorrect addresses or unreachable phone numbers.

Return & Refund Policy

• Returns are accepted for:
• Damaged products
• Defective items
• Incorrect products
• Missing items
• Customers must submit complaints within the applicable return period.
• Returned products must remain unused and include original packaging, accessories, manuals, and tags.
• Certain products may be non-returnable based on category or hygiene reasons.
• Refunds are processed after successful verification and quality inspection.

For detailed information, please review our Return & Refund Policy.

Use of Website

By using this website, you agree not to:

• Engage in fraudulent or illegal activities
• Misuse promotional offers
• Attempt unauthorized access to systems or data
• Interfere with website functionality or security

All website content including logos, graphics, text, images, and trademarks are the property of GoCart BD and protected by applicable laws.

Privacy Policy

Customer information is collected and processed in accordance with applicable laws of Bangladesh.

By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

Limitation of Liability

GoCart BD shall not be liable for:

• Indirect or consequential damages
• Delays caused by third-party logistics or external events
• Losses resulting from misuse of products

Our maximum liability shall not exceed the amount paid for the relevant order.

Intellectual Property

All content, trademarks, logos, designs, product images, and website materials are the exclusive property of GoCart BD.

Unauthorized copying, reproduction, or commercial use is strictly prohibited.

Force Majeure

GoCart BD shall not be held responsible for delays or failures caused by events beyond reasonable control, including:

• Natural disasters
• Political unrest
• Strikes
• Internet failures
• Government restrictions
• Technical disruptions

Governing Law & Jurisdiction

These Terms & Conditions shall be governed by the laws of the People’s Republic of Bangladesh.

Any disputes shall fall under the exclusive jurisdiction of the courts located in Dhaka, Bangladesh.

Changes to Terms

GoCart BD reserves the right to modify or update these Terms & Conditions at any time without prior notice.

Continued use of the website after changes are published constitutes acceptance of the revised Terms.

Contact Us

For any questions, support, or complaints, please contact:

? Email: [email protected]
? Phone: +01788992233
? Address: Orchid Plaza, Level#4,Plot#2,Road#28( Old),

15( New),Dhanmondi, Dhaka-1209